Support
Something not working, found a bug, or have an idea? We read every message.
Email us:
admin@vaulthub.usOr in the game: Settings → Send feedback. Please include your pilot name, iPhone model and iOS version — it helps a lot. We usually answer within 2 business days.
Common questions
I can't connect to online matches
Check your internet connection and make sure you have the latest version of Neon Arena from the App Store — older versions can't join online matches after an update. If it still fails, email us with the time it happened.
My progress is gone
Progress is saved on your device and in iCloud. Make sure you're signed in to the same Apple ID and iCloud Drive is on for Neon Arena (iOS Settings → your name → iCloud). Then reopen the game.
How do I play with friends?
Open the arena, tap the friends button, find your friend by name and send a request. Then invite them to a party (up to 4 players) and queue together, or create a room and share the invite code.
Why am I playing against bots?
If not enough players are online, bots fill empty seats after 20 seconds so you never wait long. Bot matches give reduced rewards.
How do I report a player?
In a room, open the chat, press and hold the player's message and choose Report message or Block. Reports are reviewed by us.
How do I change or delete my data?
Settings → Reset progress clears local progress. Settings → Delete account removes your online profile from our server and your progress from the device and iCloud. You can also email us. Details in the Privacy Policy.
Notifications
Neon Arena can notify you about friend invites and open matches. Turn them on or off in iOS Settings → Notifications → Neon Arena.